This Privacy Policy describes how Genesis Medspa LLC, operating Genesis Longevity & Wellness (“Genesis Longevity,” “we,” “our,” or “us”), collects, uses, and protects information about visitors to our website and patients who engage with our clinical services.
1. Information we collect
Information you provide directly
- Contact information: name, phone number, email, mailing address.
- Appointment and booking information.
- Form submissions: questions, inquiry type, and message content.
- Health-related information voluntarily submitted (general history or therapy interests).
Information collected automatically
- IP address and general geographic location (city or state level).
- Browser, device, and operating system.
- Pages visited, time on page, referral source.
Cookies and tracking
- Strictly necessary cookies for site function.
- Analytics cookies (Google Analytics or equivalent).
- Booking platform cookies set by Zenoti.
2. How we use information
- Responding to inquiries and managing appointments.
- Site improvement using aggregate analytics.
- Compliance with legal and regulatory obligations.
- Patient communications under HIPAA for established patients.
We do not sell your contact information, use form submissions for unsolicited marketing without your consent, or share health information with third parties except as required by law or as authorized by you.
3. HIPAA and patient health information
Genesis Longevity & Wellness is a healthcare provider subject to the HIPAA Privacy and Security Rules. Protected Health Information (PHI) is governed by a separate HIPAA Notice of Privacy Practices provided at the time of your first patient encounter.
General contact-form submissions are not intended for transmitting PHI. For clinical communications, call the clinic at (719) 579-6890.
4. Third-party services
| Service | Purpose |
|---|---|
| Zenoti | Online booking and practice management |
| Cloudflare Turnstile | Form spam protection |
| Google Analytics | Website traffic analysis |
| Google Maps | Embedded location map |
5. Your rights (Colorado consumers)
Colorado residents have rights under the Colorado Consumer Privacy Act (CPA) including access, correction, deletion, portability, and opt-out of targeted advertising. To exercise these rights, contact us at (719) 579-6890 or by mail at Genesis Medspa LLC, 142 S Raven Mine Dr, Suite 250, Colorado Springs, CO 80905. We respond to verifiable requests within 45 days, with one possible 45-day extension.
HIPAA-governed health information is subject to HIPAA rights (45 CFR §164.524), which may differ from Colorado CPA rights.
6. Children’s privacy
Genesis Longevity & Wellness does not knowingly collect personal information from individuals under 18. If you believe we may have collected information from a minor, contact us at (719) 579-6890.
7. Data security
We implement reasonable safeguards including HTTPS encryption, Cloudflare Turnstile on contact forms, and restricted internal access to practice management data. No method of internet transmission is 100% secure. We notify you in the event of a breach affecting your personal information as required by applicable law.
8. Changes to this policy
We may update this policy periodically. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through reasonable means.
9. Contact
Genesis Medspa LLC, Genesis Longevity & Wellness, 142 S Raven Mine Dr, Suite 250, Colorado Springs, CO 80905. Phone: (719) 579-6890.